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CVG Named a Top Airport in North America
CVG Airport has been named a top airport in North America serving five to 15 million passengers per year, according to the Airport Service Quality (ASQ) Awards.
Updates
News
- Apr 12, 2024
Business Courier: Southwest Airlines announces CVG service expansion, new Nashville flight
Cincinnati Business Courier / Chris Wetterich / April 12, 2024Southwest Airlines is expanding its service at Cincinnati/Northern Kentucky International Airport, including adding a new nonstop city.Southwest will now offer service five times a week from CVG to Nashville.[FULL STORY HERE](https://www.bizjournals.com/cincinnati/news/2024/04/12/southwest-cvg-nashville.html)Read more - Mar 28, 2024
Business Courier: FEAM Aero opens second $45 million aircraft repair hangar at CVG
Cincinnati Business Courier / Chris Wetterich / March 28, 2024A growing, Miami-based company opened its second major aircraft repair hangar at Cincinnati/Northern Kentucky International Airport, a boost for the airport’s strategy to be a major site for maintaining planes.FEAM Aero opened the $45 million facility Thursday, March 28, after breaking ground on the facility in November 2022.[FULL STORY HERE](https://www.bizjournals.com/cincinnati/news/2024/03/28/feam-aero-opens-another-massive-hangar-at-cvg.html)Read more - Mar 11, 2024
NKY Tribune: CVG named to ACI World’s ‘roll of excellence,’ one of best airports for customer service
Northern Kentucky Tribune / March 12, 2024Airports Council International (ACI) World in partnership with leading travel technology company Amadeus, announced the best airports for customer experience worldwide — as chosen by passengers — through the renowned Airport Service Quality (ASQ) Awards.The Cincinnati/Northern Kentucky International Airport (CVG) has been named a top airport in North America serving five to 15 million passengers per year.[FULL STORY HERE](https://nkytribune.com/2024/03/cvg-named-to-aci-worlds-roll-of-excellence-one-of-best-airports-for-customer-service/)Read more
Updates
Explore
- Mar 28, 2024
Top 5 CVG spring break destinations and tips you need before you leave
After what many are calling the ‘gloomiest winter ever,’ passengers are flocking to CVG Airport to fly south for spring break and summer vacations. In fact, more than 1.6 million people are expected to fly in and out of CVG throughout March and April; that number grew by 10% year over year. The airport’s most popular spring break destinations are: - Tampa (TPA)- Orlando (MCO)- Fort Myers (RSW)- Miami (MIA)- Destin (VPS)If you are one of the many travelers who has their flight booked, CVG has important travel tips for you.1. Reserve a parking spaceNew to the airport, you can pre-pay and reserve a parking space in the CVG Terminal Garage or CVG Economy Lot. Spaces are limited, [book your spot today](https://www.cvgairport.com/parking-options/).2. Free wheelchair assistanceIf you have mobility needs, contact your airline in advance to arrange free [wheelchair assistance](https://www.cvgairport.com/accessibility/) at both your departure and arrival airports. Often, a wheelchair assistant will meet you at ticketing in the Terminal and assist you through the airport to your gate and onto your flight. When you get to your destination, the assistant will then help transport you off the plane and through the airport to your ground transportation.3. Personalized assistance through TSA CaresAnother free option available to all passengers is a program that offers personalized assistance through the TSA security checkpoint called the [TSA Cares program](https://www.tsa.gov/travel/tsa-cares/passenger-support). This is especially helpful to a person who has a medical device, disability, or medical condition. In addition, this program is helpful to those who do not speak English as a first language or those wearing or traveling with important religious or cultural items. To request this service, contact TSA at least three days before your flight. You can fill out the [TSA Cares form](https://www.tsa.gov/contact-center/form/cares) or call (855) 787-2227.4. Free sunflower lanyard signals non-visible disability to aviation employeesCVG participates in the worldwide [Sunflower Lanyard Program for Hidden Disability Awareness](https://hdsunflower.com/us/). Free sunflower lanyards are available at the information desk on the Baggage Claim level or can be ordered ahead of time via info@cvgairport.com or 859-767-3230. This program is helpful for those who want to signal to employes at the airport that they have a non-visible disability or travel anxiety and may need extra support.5. Come home to a clean carYou have a lot to think about before you leave on a trip. Now, at CVG, you can take car-care off the list. When you utilize CVG’s Valet parking service, you can have your car taken care of by the airport’s partner, Vohnt. Your car can get detailed, including pet hair removed, oil changed, tires rotated, and gas topped off while you’re away. [Explore pricing options now.](https://www.vohnt.com/valet-car-care-airport/cvg)6. Reserve a taxi at CVGA cutting-edge taxicab service, zTrip, is now at CVG Airport. The convenient option allows you to walk up to reserve a taxi or book by calling 513-962-1122. You can rest assured that your drivers have met high-quality safety standards. [View the reliable taxi options](http://www.zTrip.com).Learn more - Mar 26, 2024
CVG named one of the top airports worldwide for customer experience
Thanks to our travelers who participated in the [Airport Service Quality (ASQ)](https://aci.aero/programs-and-services/asq/) surveys, [CVG has now been named a top airport](https://www.cvgairport.com/business/news/item/nky-tribune-cvg-named-to-aci-worlds-roll-of-excellence-one-of-best-airports/) in North America that serves five to 15 million passengers a year. We are also one of eight airports in the world to be inducted into Airports Council International (ACI) World Director General’s Roll of Excellence – a recognition given to airports that have won multiple ASQ awards over a five-year period.“Delivering an excellent customer experience continues to be a shared priority for all of us at CVG,” said Candace McGraw, CEO, CVG. “We are proud to be included in this year’s Roll of Excellence for the Airport Service Quality Awards, a distinction based on direct, positive passenger feedback over the last five years.”Overall, the ASQ survey results showed that CVG passengers were most pleased with the courtesy and helpfulness of our staff and were most satisfied with the ease of accessing the terminal and traveling through the airport. Every survey response matters to CVG and will be used to continue the airport’s mission of redefining and elevating the role of an airport. If you would like to share your feedback next time you fly through CVG, look for an airport team member being followed by a droid-like robot. That robot is used to carry iPads for the surveys. We guess you could say it’s responsible for human-airport relations (for Star Wars fans). Thank you for traveling through CVG and naming the airport a top one in the world.Learn more